IT'S TIME TO DELIVER

All finished prints and products are individually packaged and sorted by team for ease of distribution.  Every order is hand-inspected for both quality and accuracy before delivery. Orders will then be delivered to your school or league coach/representative for easy distribution within 7-10 business days after it has been placed by our studio.

**Please remember that we are unaware of when your team's new sports photo orders will be handed out to your athlete.  If your athlete has not received your order by the end of the day after we've made our Delivery Announcement or during your team's next scheduled practice/game we suggest contacting your school office or league coach/representative.**​

**Our studio cannot be held responsible for the quality of your order once it has been delivered to your athlete's school office or league coach/representative.  Please make sure that you instruct your athlete to not bend, crease, or damage your sports print and/or product order once it has been handed out to them.** ​

SCHOOL DELIVERY NOTICE:
After your team's new sports photo orders have been delivered to your athlete's school office we will make a delivery announcement HERE on our website.​​

LEAGUE DELIVERY NOTICE:  
After your team's new sports photo orders have been delivered to your athlete's league coach/representative we will make a delivery announcement HERE on our website.​  

DELIVERY AFTER YOUR SCHOOL YEAR
OR LEAGUE SEASON HAS ENDED

• DELIVERED ORDERS:  Your order will be fulfilled and personally delivered to the address that you entered when placing your order on our website.  If we deliver your order it will be packaged in a sturdy protective mailer envelope and either placed in your mailbox or on your front porch if your mailbox is not large enough to fit the mailer your order is packaged in.  A delivery email will be sent to you right away when your order has been delivered to your address.
  
  
• SHIPPED ORDERS:  On occasion, our studio will need to ship an order instead of delivering it personally.  If your order has been shipped to you we will contact you right away with the delivery ETA and tracking number.

POSSIBLE DELIVERY DELAYS

HOLIDAY DELAYS:  Our studio and professional printing labs observe all nationally recognized holidays.  If your order is to be placed on or around a nationally recognized holiday please understand that this may delay the delivery of your order.  

SCHOOL WINTER/SPRING BREAK & INCLEMENT WEATHER:  If your sports photo order delivery falls on a day that your school is not in session during the school year your order will be delivered to your school's front office when your school's classes resume.  A delivery email will be sent to you right away when your order has been delivered to your school's front office.

TRANSIT DELAYS:  Transit delays can be caused by a number of issues, such as poor weather conditions, transit damage by the shipper, an observed national holiday. . .etc.  If your order is delayed by these or any other issue we will contact you through one of the methods detailed in the Delay Announcements information below.

SPORTS ADD-ON ITEM DELAYS:  Some Sports Add-On items may take a bit longer to fulfill than our regular 7-10 business days.  Because we don't want to hold up your entire team's orders, we will deliver everything our studio has fulfilled to your school or league at the regularly scheduled time.  Our studio will notify you if your Sports Add-On item is not included in your team's first delivery and will contact you when your Sports Add-On order has been delivered to your school or league. 

DELAY NOTIFICATIONS:  Please be assured that we are personally monitoring the status of every order and that​ these types of delays that we mentioned above usually only prolong your delivery by a short time.​  If your entire team's order is expected to be delayed please remember that our studio will make an announcement HERE to notify your entire team at once.  If you happened to have ordered late or ordered a Sports Add-On Item that is taking a bit longer to arrive than expected, our studio will contact you personally when your order has been delivered to your school or league/representative.  

IS YOUR ORDER MISSING SOMETHING?

It's very important to our studio that you receive your new sports picture order on time.  Remember that we will make a Facebook announcement when the first orders have been delivered to your school or team.  If you ordered late our studio will email you when your order has been delivered to your school office or team manager. 

MISSING ENTIRE ORDER:  If you believe that you are missing your entire order we ask that you first contact your school office or team manager to see if the orders have been handed out to the athletes.  After contacting your school or team manager and they have confirmed that the orders have been handed out to the athletes then contact our studio right away.  

INCOMPLETE ORDER:  If part of your order has been delayed our studio will notify you with more information about the issue and when to expect the remainder of your order to be delivered.  If part of your order is missing and our studio has not contacted you then please contact our studio right away.  Mistakes happen, we're only human, but we will do everything in our power to correct the issue promptly.   

2 WEEK GRACE PERIOD:  If you believe that there is an error with your order please contact our studio WITHIN 2 WEEKS of your order being delivered to your school or league and we'll be happy to correct this error at no additional charge.  If you contact our studio after this 2 week grace period you will need to purchase a new package and/or product.